Seek to understand why they haven’t used it in a while. Ask the people who aren’t using Desktop if there’s anything you can do to help them get back into it! Try to re-engage and inspire them. This means you can up the ante with Tableau Desktop usage using these easy views:ġ. Plus, here’s the really exciting piece of news… You’re now going to be able to see the latest date that someone is opening Desktop: If you have a decent number of Desktop licenses you should discuss the option to co-term with your Account Manager, and you’ll only need to go through the renewal process once a year – it’s great to have fewer tasks with procurement! If co-terming isn’t for you, life is about to get a whole lot easier forecasting your maintenance renewals with the help of an easy view on Server, plus there’s some great info on who has downloaded trial licenses and what has expired: Some Tableau customers choose to co-term their licenses, which makes it easy to understand and forecast the budget for renewals. Tableau Desktop just needs to be open on the users’ laptop/pc to send the information. It’s enabled by Desktop using an unauthenticated call to Server in your environment every 8 hours. Mark knows how large enterprise customers can struggle with license management, and he’s helped me to understand how Tableau 10 will save the pain of trying to manage costs of licensing and making sure that people are getting the most out of your environment.Ĭustomers spoke, and Tableau listened! You won’t need the Desktop users to be licensed any of your Tableau Servers to capture the information. Recently I had the pleasure of sitting down with the CAPtain, himself – Mark Evans Tableau’s one and only APAC Customer Advocacy Program Manager.
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